Case Study: Health Carousel

The Credentialing Challenge

Health Carousel, a leading staffing agency in the USA, has always been at the forefront of connecting highly qualified nurses and allied health professionals with hospitals and healthcare facilities in need. Yet, despite their success, one area consistently slowed them down: the credentialing process. It was a maze of paperwork, emails, and manual tracking that stretched for days if not weeks.

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Tasked with overseeing this vital process, Brittany encountered a sea of inefficiencies. The process was fragmented, relying on various software and manual procedures that compounded the administrative workload. Brittany reflects, "Most of my work became admin, where I was hopping around from web page to web page, to server and files and saving everything in different places. So a major part of our role was back-office admin work."

From Chaos to Clarity: The Seamless Transition to Credentially

The integration of Credentially into Health Carousel's operations marked a pivotal moment. The need was clear: to find a system that not only streamlined credentialing processes but also meshed seamlessly with ongoing operations, allowing for uninterrupted work. Credentially's proposition of a centralized platform for all credentialing needs captured their attention.

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Credentially integrated effortlessly into Health Carousel's workflow. Brittany emphasizes the importance of a smooth transition, noting, "It was crucial that the solution we adopted could blend into our operations seamlessly, without necessitating a pause in our work." And indeed, Credentially lived up to its promise. By consolidating document storage, progress tracking, and compliance notifications into a single platform, it eradicated the need for disparate systems, dramatically reducing the administrative burden.

How Credentially Rewrote the Rulebook

The integration of Credentially signified a radical transformation in the credentialing paradigm for Health Carousel. The platform's intuitive design and guided process unravelled the complexities of credentialing for healthcare professionals, offering them a clear, manageable pathway. "Credentially laid out the process in a straightforward manner, enabling candidates to track their progress effortlessly, without feeling besieged," Brittany shares.

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The administrative revolution was equally profound. The daily updates and automated compliance alerts ushered in a new era of proactive management. "Previously, we outsourced or paid providers for updates on licenses and credentials. Now, with Credentially, it's all in-house," Brittany recounts, highlighting the cost savings and increased efficiency.

“Doing More with Less” - Director of Credentialing, Health Carousel

Perhaps the most striking outcome of adopting Credentially has been the dramatic increase in operational efficiency. The platform's automation and centralization have enabled Health Carousel to double its credentialing output without expanding its team. "The capability to manage more healthcare professional credentialing and placements without increasing our staff has been transformative," Brittany asserts.

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The flexibility of Credentially's custom package features further streamlined the onboarding process, tailoring it to various roles, client requirements, and regulatory standards. This strategic customization has cut down credentialing times from an industry average of 15-20 business days to an astonishing 10 days, with ambitions to reduce it even further.

Health Carousel's New Competitive Edge

Credentially's impact exceeded operational efficiencies for Health Carousel, subtly raising its profile in the competitive healthcare staffing landscape. The platform's transparency and streamlined process resonated deeply with healthcare professionals, making Health Carousel a preferred choice for many. Brittany noted the overwhelmingly positive feedback. This shift reflects the direct benefits of Credentially and underscores the strategic competitive advantage it has afforded Health Carousel.

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The return on investment (ROI) underscores the platform's value, with Health Carousel seeing a 15% ROI. Additionally, Credentially has streamlined the audit process, reducing tasks that took weeks to just a day, thanks to its centralized and accessible system.

Setting New Industry Standards

For Health Carousel, Credentially is more than a tool—it's a strategic partner in their ongoing mission to improve lives through better staffing solutions. Brittany and her team are set on continuing to lead the industry, not just keeping pace but setting new benchmarks for efficiency, compliance, and candidate satisfaction. With Credentially's support, Health Carousel has significantly streamlined its credentialing process, slashing the average time from 15-20 business days down to just 10, with aspirations to reduce it to an impressive 5 days further.

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This remarkable achievement speaks volumes about Health Carousel's dedication to innovation and excellence in healthcare staffing. Their journey with Credentially stands as a powerful testament to the transformative impact of the right solution, paving the way for future growth and success in healthcare staffing.‍

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