Frequently Asked Questions

ABOUT CREDENTIALLY
What is Credentially?

Credentially is a healthcare onboarding and compliance platform built by healthcare professionals. It streamlines pre-employment checks, right-to-work validation, and practice privileges. Our automated system securely stores all staff data, sending proactive alerts before documents expire. As a trusted solution designed by and for healthcare experts, Credentially ensures a faster, more reliable onboarding experience.

How does Credentially work?

Credentially automates every step of clinical onboarding, from verifying professional licenses to ensuring compliance. Instead of manual spreadsheets and repetitive checks, our platform quickly validates credentials, cutting a 60-day process down to as little as 5 days. This streamlined approach saves you time, reduces admin burdens, and delivers a seamless, stress-free experience for new hires.

Is my organisation the right size for Credentially?

Credentially works with organisations of all sizes—from large healthcare networks to growing start-ups. While we typically recommend a minimum of 25 users, we’re happy to discuss how Credentially can support your team’s long-term growth, even if you currently have fewer users.

FEATURES
How are expired documents handled?

Credentially proactively alerts admins and clinicians before credentials expire. If deadlines pass without updates, automated reminders follow. You can customise notification frequency and types, ensuring continuous compliance and a smooth onboarding experience.

Do I need to manually request references?

No. Credentially automates reference requests, improving response rates and eliminating tedious manual follow-ups.

Can Credentially handle different compliance requirements?

Yes. Our Flexible Compliance feature lets you create tailored credential checklists for each role, ensuring every position’s specific regulatory needs are met. Adjusting requirements is simple, so your onboarding aligns perfectly with your organisation’s standards.

Is Credentially suitable for non-clinical staff?

While Credentially specialises in clinical onboarding, our platform also supports non-clinical roles. This flexibility helps maintain a consistent, reliable process across your entire organisation.

Does Credentially integrate with the DBS Update Service?

Yes. Credentially automatically connects with the DBS Update Service to verify status weekly, along with daily checks on other licenses, ensuring continuous compliance.

What integrations are available?

Credentially integrates with leading professional bodies, including GMC, NMC, NHS England, HCPC, and uCheck. We also connect with many popular HRIS and CRM systems. If you need a specific integration, our API and support team can help make it happen.

Does Credentially offer staff scheduling?

Not currently. Our focus is on delivering best-in-class onboarding and compliance features. While staff scheduling isn’t on the roadmap right now, we’re always exploring ways to enhance our platform.

CREDENTIALLY INTERNATIONAL
Is Credentially available internationally?

Yes. Though founded in the UK, Credentially supports healthcare organisations worldwide and easily adapts to international compliance requirements.

Can the system handle EU/Overseas applicants?

Absolutely. Just select the appropriate hiring region, and Credentially will request the required documentation. The process is smooth, automated, and fully compliant.

Does Credentially support U.S. compliance checks?

Yes. Credentially integrates with U.S.-based services like SAM, OIG, Nursys, and Checkr to ensure full compliance for American healthcare organisations.

SETTING UP
How fast is implementation?

Setup usually takes about three weeks, depending on your organisation’s size and data readiness. Our team will guide you through a smooth and timely implementation.

Can Credentially fit our unique process?

Yes. Credentially is highly flexible, allowing you to mirror your exact onboarding steps. Whether you verify documents first or schedule interviews early on, the workflow is entirely configurable—even customised by role.

Can we add our own branding?

Yes. Credentially lets you showcase your company’s identity—logos, videos, and messaging—ensuring a consistent, branded experience for both candidates and admins.

What does Credentially cost?

Credentially offers a monthly, per-user pricing model. Rates scale with your organisation’s size, so larger teams enjoy a lower cost per user. Contact us for a personalised quote.

Are there hidden fees?

No. Your basic subscription covers the core platform. Optional add-ons like advanced reporting, uCheck integration, and SSO may incur extra costs. Reach out for a transparent, no-obligation quote.

DATA
Can I import my existing staff data?

You sure can! Yes. You can easily migrate existing staff information into Credentially. Our detailed guide, plus support from our team, makes the process straightforward. Additional services are available if you prefer a hands-off approach. See this guide.

Can I export my data?

VYes. Credentially provides secure, easy-to-use tools for exporting all your data. Follow this guide or contact support for assistance

Is my data secure?

Absolutely. Credentially is GDPR-compliant, ICO-registered, and ISO-certified. We prioritise data security and compliance, ensuring your organisation’s information is always protected.